Privacy Policy

Status: March 2026

Introduction
Praxis für Osteopathie Sendling ("we", "us", "our") takes the protection of our website users' data ("users" or "you") very seriously and is committed to safeguarding the information you provide to us in connection with the use of our website. Furthermore, we are committed to protecting and using your data in accordance with applicable law.
This privacy policy explains our practices regarding the collection, use, and disclosure of your data through the use of our website (the "Services") when you access the Services via your devices.
Please read this privacy policy carefully and ensure you fully understand our practices regarding your data before using our Services. If you have read this policy, fully understood it, and do not agree with our approach, you must cease using our website and Services. By using our Services, you acknowledge the terms of this privacy policy.

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What Data Do We Collect?
Here is an overview of the data we may collect:

• Non-identified and non-identifiable information ("non-personal data") that you provide during the use of our Services or that is collected through the use of our Services. This primarily includes technical information such as anonymized IP addresses and usage statistics.

• Individually identifiable information ("personal data"), e.g., names, email addresses, phone numbers, that you voluntarily provide to us (e.g., via contact forms).

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How Do We Collect Data?

• When visiting our website (logs, browser data).

• When you contact us directly (email, forms).

• Via integrated tools like Doctolib (for appointment bookings).

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Why Do We Collect This Data?
We use your data exclusively for:

• Providing our services (contact, appointment scheduling).

• Improving our website.

• Fulfilling legal obligations (e.g., billing).

• Communicating with you (e.g., appointment confirmations).
  We do not send promotional emails without your consent.

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To Whom Do We Disclose This Data?

• Doctolib GmbH (for online appointment booking).

• Hosting provider (Wix) for website operation.

• Insurance companies/health insurance funds (for billing).

• In case of legal obligation (e.g., authorities).
  No sale or unauthorized disclosure to third parties.

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Cookies and Similar Technologies
We use necessary cookies for website functions. Optional tools can be rejected via the cookie banner. Details in our cookie policy.

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Where Do We Store the Data?
Data is stored in the EU/Germany (e.g., on servers of Wix/Doctolib). No transfer to third countries without an adequacy decision.

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How Long Do We Retain the Data?

• Contact forms: Until response + 30 days.

• Appointment bookings: 10 years (legal retention period under the Heilpraktikergesetz).

• Logs: 7 days.

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How Do We Protect the Data?

• HTTPS encryption.

• Firewall and secure servers.

• Access restrictions.

• Regular updates.
  100% protection is not possible – use secure passwords.

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Minors
Our Services are not directed at minors. If we become aware of children's data, we will delete it.

Your Rights (GDPR)
As an EU citizen, you have the right to:

• Information, rectification, erasure.

• Objection, data portability.

• Complaint to the supervisory authority (BayLDA Munich).
  Contact us for this purpose.

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Contact
Responsible:

Flora Müller & Ben Schreiner Heilpraktiker*in für Osteopathie
Engelhardstraße 10
81369 Munich-Sendling
Email: kontakt@osteopathie-in-sendling.de

Phone:
Flora Müller - 0152/03500218
Ben Schreiner - 0162/4032456
Data Protection Officer: not required

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Changes
We update this statement as needed. Current version above.
Disclaimer: This does not replace legal advice. Have uncertainties checked.

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